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Compare Editions Enterprise Call Center Platinum Professional
Included Feature  
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Additional Purchase  
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Time of Day Routing

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Music on Hold

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Multiple Music on Hold

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Auto Provisioning

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Unlimited Extensions

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On the Fly Recording

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Voicemail Bypass   checkmark  checkmark   checkmark   checkmark
Voicemail Blast Groups

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SMS Voicemail Notification

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Unlimited Voicemail Boxes

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Unlimited Auto Attendants

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Remote Phones

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Announcement Interface

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CRM Integration

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Inbound Call Description

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Multivendor Phone Options

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Find Me Follow Me

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Analog and Digital T1 Ready

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Integrated Paging

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PSTN or Digital Failover

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Call Barge

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Operator Console

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Intuitive VoIP Ready

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Custom VoIP Provider

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Voicemail Web Access

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Conference Rooms

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Extension Groups

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VoIP Ready

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Voicemail Callback


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Extension Call Recording

 
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Dial by Name Directory

 
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Caller ID Customization

 
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Call Parking

 
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Advanced User Interface

 
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Professional Development

 
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Outlook Integration

 
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Custom Routing Rules

 
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Channel Bank Support

 
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Remote Linked Servers

 
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DID’s


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Cell Phone Integration


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Call Pickup

 
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Analog Phone Support

 
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Overhead Paging

 
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BYO Phones

 
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Extension Range Flexibility

 
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Speed Dial Numbers

 
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Outbound Dial Map

 
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System Diagnostics  
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Call Return  
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Call Out  
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Powerful Reporting  
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DNIS Routing
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Extension Profiles  
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Fast Pass  
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Click to Dial  
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Caller Position Notification  
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Inbound Call Whisper  
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Advanced Routing (IVR)  
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Auto call forwarding

 
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Unified Messaging  
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Call Screening  
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ANI Routing  
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Enhanced Mobility  
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Fax Support  
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Fax to Email  
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Fax PDF Support  
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ACD Features  
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Agents
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Skills  
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iView Permissions  
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Multi-nodal Architecture  
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